Frontline Management Courses

Certificate IV in Frontline Management BSB40807 course offered at Southern Cross Training builds management and related operational skills in any industry. It is for people who are employed or wish to be employed as first or second level managers such as:

• Office Manager
• Line Manager
• Supervisors of staff such as of clerical, customer service, shop floor, trades, drivers, machine operators, etc.
• People directly responsible for production of goods and services

This Frontline Management course is applicable to relevant staff in virtually every industry in Australia today. It supports career progression on the job, as well as being a pathway to higher levels of study.

What is Certificate IV in Frontline Management?

Certificate IV in Frontline Management is a very practical course with assignments related directly to your workplace. It builds skills in developing operational plans and priorities, people skills, building and leading teams, making presentations to your team or other managers, innovation in the workplace, safety at work, information systems, and marketing of products and services to existing and prospective customers.

Southern Cross Training along with its experienced and inspirational team of trainers promises to provide high quality and up-to-date information to complement your training and development needs.

We take pride on our capacity to make sure that once the Certificate IV in Frontline Management is attained, you will be competent to meet and surpass the demands of your job.

Certificate IV in Frontline Management

Course Description

The Certificate IV in Frontline Management is the ideal qualification for the emerging line manager and leader, that offers opportunities for career growth and higher levels of study.

The course fits the requirements of individuals who take on first line management work in different organisations and industries but are still looking forward to the acquisition of skills and recognition in supervisory functions to add to their existing credentials and technical qualifications.

Entry Requirements

For Certificate IV in Frontline Management, vocational familiarity in a supervisory or managerial role is an advantage; however there are no prerequisite requirements for individual units of competency. You should currently be a first or second level manager i.e. line manager, office manager or supervisor, who is supervising the production of goods and services.

For example you could be a manager or supervisor of clerical staff, customer service staff, shop floor employees, trades people, drivers, machine operators etc.

Course Schedule

Frontline Management Certificate is offered in convenient weekday blocks, to allow learners to be away from the pressures of their jobs, and focus on the class work while attending frontline management training. You only have to attend 2 blocks of classes (5 days each) and have 6 months from the start date to complete all assignments.

Block One: 5 days Mon—Fri

• Develop work priorities BSB EOR 404B
• Implement operational plan BSB MGT 402A (core)
• Show leadership in the workplace BSB MGT 401A (core)
• Implement workplace information system BSB INM 401A
• Make a presentation BSB CMM 401A

One—Two week break

Block Two: 5 days Mon—Fri

• Promote team effectiveness BSB WOR 402A (core)
• Develop teams and individuals BSB LED 401A
• Promote innovation in a team environment BSB INN 301A
• Monitor a safe workplace BSB OHS 407A (core)
• Promote products and services BSB MKG 413A

Requirements for Qualification

Learners must undertake all frontline management certificate IV units and must be deemed competent in all assessment tasks to successfully complete the Certificate IV in frontline management course. Active participation on all frontline management training and learning activities is also required.

If you have a Statement of Attainment from another RTO for any of the Units, you won’t have to repeat them.

Recognition of Prior Learning (RPL)

If you have significant and recent relevant experience in management or supervision, and wish to be considered for Recognition of Prior Learning, please check with one of our friendly representatives

Interested? Call 1300 856 057 or complete the form and we'll INSTANTLY email you the full course details, prices and dates.